DSS Launches Virtual Assistant

The Department of Social Services (DSS) has launched a Virtual Assistant to answer basic questions and immediately connect Missourians to needed information anytime day or night. The Virtual Assistant answers general questions online regarding the Food Stamp/Supplemental Nutrition Assistance Program (SNAP), Medicaid, Child Care Subsidy, and Temporary Assistance for Needy Families benefits, as well as Child Support.  DSS added the new customer service option to expand its ability to provide around-the-clock support to Missourians and to improve customer experience. The Virtual Assistant provides continuously updated information reflecting changes to benefit programs and other matters related to COVID-19.  It is important to note, the Virtual Assistant answers only general questions and cannot answer questions specific to an individual’s case.
 
Missourians who have general questions can use the DSS Virtual Assistant to get immediate answers 24 hours a day. They can also call for information or personal assistance 855-373-4636 Monday through Friday, 6:00 a.m. to 6:30 p.m., Saturday 8:00 a.m. to 5:00 p.m. and Sunday 10:00 a.m. to 3:00 p.m.
 
The Missouri Services Navigator has information on over 2,000 programs and services available in the state.  Missourians in need of information on Food Stamp, Medicaid, Child Care Subsidy, or Temporary Assistance for Needy Families benefit programs can visit dss.mo.gov. Missourians can also apply for those services 24/7 online by visiting MyDSS.mo.gov, or sending completed applications and verification documents by email to [email protected], or by fax to 573-526-9400.